"Whatever You Are, Be a Good One." - Abraham Lincoln

Secretarial Teaming

Turn your "Secretarial Pool" into a team that is capable of supporting multiple executives who have fluctuating work loads and unique needs.

Developing Team Synergy

> Generate stronger relationships within the team

• Understanding the forces that dictate relationships
• The psychology of working with the team successfully
• The five trust-busters that establish cooperation and integrity
• The importance of professional etiquette
• Demonstration of a positive mental attitude (including positive words and phrases vs. negative
• More defective leveraging of power

> Impart a common language and philosophy
> Improve professional communications and skills
> Deal effectively with different personalities
> Maximize the positive impact of the "team"

Enhancing Communication

> The communication process and the factors that affect it
> Developing "active listening" skills (hearing what is really being said)
> Communication techniques to present your ideas and opinions (good or bad)
> Methods to insure the recipient is more receptive
> Professional phraseology - saying the right thing at the right time

Enhancing Communication

> Defusing angry or emotional outbursts
> Staying positive when only hearing negatives
> Coping with unforeseen circumstances /stress management